Privacy Policy – Lust Interiors Ltd t/a Lust Hot Tubs
Last updated: August 2026
1. About This Privacy Policy
At Lust Interiors Ltd t/a Lust Hot Tubs, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- Visit or use our website;
- Contact us by telephone, email, social media or other communication methods;
- Request information about our products or services;
- Place an order with us;
- Arrange delivery or installation;
- Make a payment;
- Apply for or enquire about finance through us;
- Contact us regarding an existing order, warranty or after-sales service; or
- Otherwise interact with Lust Interiors Ltd t/a Lust Hot Tubs.
This policy applies to personal information processed by Lust Interiors Ltd t/a Lust Hot Tubs, including information collected through our website and during the sales and customer service process.
We aim to handle your personal information fairly, securely and transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
The organisation responsible for your personal information is:
Lust Interiors Ltd t/a Lust Hot Tubs
Unit 7L, Alder Road
West Chirton North Industrial Estate
North Shields
NE29 8SD
Company Number: 15349526
Email: sales@lustinteriors.com
For the purposes of UK data protection law, Lust Interiors Ltd is the data controller of personal information that we collect and process, except where another organisation acts as an independent controller for its own processing, such as certain finance providers or payment providers.
3. Information We May Collect
Depending on how you interact with us, we may collect different types of personal information.
This may include:
Personal and Contact Information
- Full name;
- Email address;
- Telephone or mobile number;
- Billing address;
- Delivery address;
- Installation address;
- Other contact information you provide to us.
Order and Customer Information
- Products purchased or considered;
- Order details;
- Delivery information;
- Installation requirements;
- Site and access information;
- Customer service correspondence;
- Warranty and after-sales information;
- Information relating to returns, cancellations or complaints.
Payment Information
Where you make a payment, payment information may be processed by our payment provider or financial institution.
We generally do not need to store your full payment card details ourselves. Payment providers may process payment information in accordance with their own privacy policies and security requirements.
Finance Information
If you choose to apply for finance through us, we may collect information necessary to introduce you to the relevant finance provider or credit broker.
This may include information such as:
- Name;
- Contact details;
- Address;
- Information required to submit a finance enquiry or application;
- Information relating to your finance application.
Finance providers and credit brokers may collect and process additional information directly from you for the purposes of assessing your application.
You should read the privacy notice provided by the relevant finance provider or credit broker for information about how they process your personal information.
Website Information
When you visit our website, certain technical information may be collected automatically, depending on the technologies used on the website.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Date and time of visits;
- Referring website;
- Website interaction information.
The information collected will depend on the cookies, analytics and other technologies actually operating on our website.
4. How We Collect Your Information
We may collect personal information directly from you when you:
- Complete an online enquiry or contact form;
- Request a quotation;
- Contact us by telephone;
- Contact us by email;
- Visit our showroom;
- Place an order;
- Make a payment;
- Request delivery or installation;
- Contact us regarding an existing order;
- Apply for finance through us;
- Communicate with us through social media;
- Subscribe to marketing communications, where applicable.
We may also receive information from third parties where this is necessary to provide our products or services, such as finance providers, payment providers, delivery companies, installation partners or other service providers.
Where we receive personal information from another source, we will handle it in accordance with applicable data protection law.
5. How We Use Your Information
We may use your personal information for the following purposes:
Processing Orders
To:
- Process and manage your order;
- Confirm your purchase;
- Arrange payment;
- Arrange delivery;
- Arrange installation;
- Communicate with you regarding your order;
- Provide after-sales support.
Customer Service
To respond to enquiries, provide quotations, deal with complaints and provide customer support.
Delivery and Installation
To provide delivery and installation services and communicate relevant information to delivery or installation partners where necessary.
Finance Applications
Where you choose to apply for finance, we may use and provide your information to the relevant credit broker or lender for the purpose of introducing you to their finance products and processing your enquiry or application.
Payments
To process payments, refunds and other financial transactions.
Legal and Regulatory Requirements
To comply with legal, regulatory, accounting and reporting obligations.
Fraud Prevention and Security
To protect our business, customers, website and payment systems against fraud, misuse and other unlawful activity.
Business Administration
To manage our business, maintain appropriate records and deal with suppliers, service providers and professional advisers.
Marketing
Where permitted by law, we may use your contact details to send you information about products, offers, promotions and services that may be relevant to you.
Where marketing consent is required, we will ask for your consent.
You can unsubscribe from marketing communications at any time.
6. Our Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may process your information where it is necessary to enter into or perform a contract with you.
For example, this includes processing an order, arranging delivery and providing installation services.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
For example, this may include accounting, tax, financial reporting and record-keeping requirements.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include:
- Managing and improving our business;
- Providing customer service;
- Maintaining business records;
- Fraud prevention;
- Protecting our website and systems;
- Managing complaints;
- Recovering amounts owed;
- Improving our products and services.
Where we rely on legitimate interests, we will consider the impact on your privacy and ensure that the processing is proportionate.
Consent
Where required by law, we may rely on your consent.
For example, this may apply to certain forms of direct marketing or non-essential cookies and similar technologies.
Where we rely on consent, you can withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Who We Share Your Information With
We do not sell your personal information.
We may share personal information with trusted organisations where this is necessary to provide our products and services, operate our business or comply with legal obligations.
These may include:
- Payment providers;
- Banks and financial institutions;
- Credit brokers and finance providers where you apply for finance;
- Manufacturers and product suppliers;
- Delivery and logistics companies;
- Installation and engineering partners;
- Website and hosting providers;
- IT and software providers;
- Accountants and professional advisers;
- Legal advisers where necessary;
- Fraud prevention and security providers;
- Government authorities, regulators or law enforcement agencies where legally required.
We only share information where there is an appropriate reason and lawful basis for doing so.
Where third-party organisations process information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
8. Finance Applications
If you choose to make a purchase using finance, we may provide your personal information to the relevant credit broker, lender or finance provider for the purpose of introducing you to their finance products and processing your application.
We will only submit or provide information to a finance provider where this is necessary for your finance enquiry or application and in accordance with applicable data protection law.
Finance providers may carry out their own identity, affordability, credit and fraud checks.
The relevant finance provider or credit broker will be responsible for explaining how it processes your information for these purposes through its own privacy notice.
You should read the relevant lender or credit broker privacy notice before proceeding with a finance application.
9. Payment Providers
Payments made through our website or other payment facilities may be processed by third-party payment providers.
We do not normally have access to or store your complete payment card details.
Payment providers may process your information in accordance with their own privacy policies, security procedures and legal obligations.
10. Delivery and Installation Partners
To fulfil your order, we may need to provide relevant information to delivery companies, manufacturers, installation teams or other service providers.
For example, this may include:
- Your name;
- Delivery address;
- Telephone number;
- Email address;
- Product information;
- Access information;
- Installation requirements.
We only provide information that is reasonably necessary for the relevant service to be provided.
11. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.
This may include relying on an adequacy decision or appropriate contractual or other safeguards where required.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal, accounting, tax and regulatory requirements.
Different types of information may therefore be retained for different periods.
For example, information relating to purchases and financial transactions may need to be retained for longer than general sales enquiries because of legal and accounting requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device when you visit a website.
Some cookies may be necessary for the website to function properly, for example to maintain security or support essential website functionality.
Other cookies or technologies, such as analytics or advertising technologies, may require your consent before they are used.
Where consent is required, we will provide an appropriate mechanism for you to accept or reject non-essential cookies.
You can also manage cookies through your browser settings.
Because the technologies used on websites can change, our cookie practices may be updated from time to time.
Further information about the cookies and similar technologies currently used on our website should be provided through our cookie notice or cookie management tool.
14. Direct Marketing
We may contact existing customers about products, services, offers or promotions where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time.
You can do this by:
- Using the unsubscribe option included in marketing emails;
- Contacting us at sales@lustinteriors.com; or
- Asking a member of our team to update your communication preferences.
Please note that opting out of marketing will not prevent us from sending important service communications relating to an existing order, payment, delivery, installation, warranty or other contractual matter.
15. Your Data Protection Rights
Depending on the circumstances, you may have the following rights under UK data protection law:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can ask us to delete your personal information.
This is sometimes referred to as the “right to be forgotten”.
Right to Restrict Processing
In certain circumstances, you can ask us to restrict how we use your personal information.
Right to Object
You may have the right to object to certain types of processing, including processing based on legitimate interests and certain forms of direct marketing.
Right to Data Portability
In certain circumstances, you may have the right to receive personal information that you have provided to us in a structured, commonly used and machine-readable format.
Right to Withdraw Consent
Where we rely on consent to process your information, you can withdraw your consent at any time.
The availability of these rights depends on the circumstances and the lawful basis on which we process your information.
16. How to Exercise Your Rights
If you would like to exercise any of your data protection rights, please contact us:
Email: sales@lustinteriors.com
Post:
Lust Interiors Ltd t/a Lust Hot Tubs
Unit 7L, Alder Road
West Chirton North Industrial Estate
North Shields
NE29 8SD
We may need to ask you for additional information to verify your identity before responding to certain requests.
We will normally respond to valid requests within the timeframe required by applicable data protection law.
17. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Destruction;
- Misuse;
- Alteration;
- Unauthorised disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where we use third-party service providers, we expect them to maintain appropriate security measures for the information they process on our behalf.
18. Data Breaches
If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection law.
Where notification to the Information Commissioner’s Office or affected individuals is legally required, we will make the appropriate notification within the required timeframe.
19. Children’s Privacy
Our products and services are intended for adults.
We do not knowingly collect personal information from children for the purpose of providing our products or services.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
20. Third-Party Websites
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
21. Social Media
We may operate social media accounts and may receive information when customers interact with us through social media platforms.
Social media platforms operate independently and have their own privacy policies and terms.
Any personal information provided through social media will be handled in accordance with this Privacy Policy where we are responsible for processing it.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in legislation;
- Changes to our business;
- Changes to our products or services;
- Changes to the technologies we use;
- Changes to how we process personal information.
The latest version will be published on our website.
Where significant changes are made, we will take reasonable steps to bring them to your attention where required.
Last updated: August 2026
23. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.
You can find information about making a complaint through the ICO’s official website.
24. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Lust Interiors Ltd t/a Lust Hot Tubs
Unit 7L, Alder Road
West Chirton North Industrial Estate
North Shields
NE29 8SD
Company Number: 15349526
Email: sales@lustinteriors.com
Website: www.lusthottubs.co.uk
Telephone: 0191 389 7683
We are committed to handling your information responsibly, securely and transparently and to respecting your rights under applicable UK data protection law.